Refund and Return Policy
Thank you for shopping with VTech Digital. We value your satisfaction and strive to provide a seamless shopping experience. Please review our refund and return policy carefully to ensure you are fully informed about your rights and obligations.
1. Returns
We accept returns within [insert timeframe, e.g., 30 days] of the purchase date. To be eligible for a return:
- The item must be unused, unworn, and in the same condition as when received.
- It must be in its original packaging, including all tags, accessories, and manuals.
- Proof of purchase, such as a receipt or order confirmation, is required.
Non-Returnable Items: Certain items cannot be returned, including:
- Perishable goods (e.g., food, flowers, newspapers).
- Digital downloads or gift cards.
- Customized or personalized products.
2. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to your original payment method within [insert timeframe, e.g., 5-10 business days].
- Any shipping fees paid at the time of purchase are non-refundable unless the return is due to our error.
3. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please contact our customer support team within [insert timeframe, e.g., 14 days] of receiving your order.
4. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer service team at [insert contact email/phone] to obtain a Return Authorization (RA) number.
- Pack your item securely, including the RA number inside the package.
- Ship the item to the return address provided by our team. Customers are responsible for return shipping costs unless otherwise stated.
5. Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account and contact your credit card company, as it may take time before the refund is posted.
- If you’ve done this and still have not received your refund, please contact us at [insert email/phone].
6. Exceptions and Special Cases
For high-value or bulky items, we may provide additional instructions for returns and refunds. Please contact us for further assistance.
7. Contact Us
For questions about this policy or assistance with your return, please reach out to us at:
- Email: info@vtechdigital.in
- Phone: +91 99648 46868
- Live Chat: Available on our website during business hours.