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F.A.Q & Contact Information
Sales
What are the key features to consider when buying a Xerox machine?
When purchasing a Xerox machine, consider printing speed, paper handling capacity, resolution quality, connectivity options, and whether it meets your business needs for copying, scanning, and printing.
Do you offer discounts or bulk deals on Xerox machine purchases?
Yes, we provide competitive pricing and special discounts for bulk orders or enterprise clients. Contact our sales team for more details.
Services
What types of services do you offer for Xerox machines?
We offer installation, on-site servicing, annual maintenance contracts (AMCs), software updates, and troubleshooting services for Xerox machines.
How quickly can a technician respond to a service request?
Our technicians typically respond within 24-48 hours, depending on your location and the service plan you choose.
Rentals
Can I rent a Xerox machine for short-term projects or events?
Yes, we offer flexible rental plans for both short-term and long-term requirements, tailored to your specific needs.
What is included in your Xerox machine rental packages?
Our rental packages include machine setup, regular maintenance, toner supply, and on-demand service support during the rental period.
Maintenance
What is covered under a Xerox machine maintenance contract?
A maintenance contract covers regular servicing, parts replacement, toner refills, software updates, and priority repair services.
How often should I schedule maintenance for my Xerox machine?
It’s recommended to schedule maintenance every 3-6 months or as specified in the user manual to ensure optimal performance and longevity.
Toner
How do I choose the right toner for my Xerox machine?
Always refer to your Xerox machine model to ensure compatibility with the toner. Genuine Xerox toner ensures better print quality and prolongs the machine’s life.
Do you offer bulk toner supplies for businesses?
Yes, we provide bulk toner supply options for businesses at discounted rates. Contact us for tailored solutions.
Spares
Where can I find genuine spare parts for my Xerox machine?
Genuine spare parts for Xerox machines are available through our authorized service centers and online store. Contact us for more information.
How do I know when a part needs replacement?
Signs like poor print quality, frequent paper jams, or error messages can indicate a part needs replacement. Routine maintenance can also help identify worn-out components early.
Store Hours
Monday – Saturday : 9am – 9pm
Sunday : Holiday
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94, 4th Cross, New BEL Rd, AGS Layout, Bengaluru, Karnataka 560054
info@vtechdigital.in